LIMITED WARRANTY 

SUPERFLY PRO STANDARD EQUIPMENT WARRANTY

SuperFly Pro (SFP) warrants that all SFP manufactured equipment will be free of any defect in materials or workmanship for the period of ninety (90) days. Warranty begins from the date of delivery of the product from SFP. The warranty is extended to customers and applies to all SFP manufactured equipment purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than SFP or an SFP authorized third-party service provider. SFP has the right to substitute functionally equivalent new or serviceable used parts. 

WARRANTY CLAIMS AND PROCEDURES

  1. During the applicable Standard Equipment Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard Equipment Warranty will be, at SFP’s sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to SFP for inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty, the customer must notify SFP in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Equipment Warranty Period. Notice to a SFP dealer, systems integrator, sales representative or other third party is not notice to SFP. Following its receipt of any such customer notice, SFP will determine whether the reported problem is covered by this Standard Equipment Warranty. If SFP determines that the problem is covered, SFP will authorize repair or replacement of the defective product, as deemed appropriate by SFP in its sole discretion.

  2. Before shipping any product to SFP, the customer must obtain a written return authorization from SFP, and provide any proof of warranty eligibility requested by SFP. Any product received by SFP without a return authorization may, at SFP’s option, be returned to the customer collect. Once a return authorization is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by SFP, within thirty (30) days after receipt of the return authorization. Upon receipt of replacement equipment (or part thereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the return carrier for shipment to the service center designated by SFP. If customer does not timely return the defective equipment (or part thereof), SFP shall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or part thereof) may, in SFP’s discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.

  3. SFP will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by SFP in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment Warranty. All defective equipment (or parts thereof) replaced by SFP become the property of SFP. SFP has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by SFP or has been used with non-SFP supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If SFP elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at SFP’s then-prevailing rates.

EQUIPMENT WARRANTY EXCLUSIONS 

SFP does not warrant or guarantee, and is not responsible for: 

  1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of SFP’s control, or (B) customers abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way. Customer must provide qualified technical personnel to maintain and repair the equipment.

  2. Alterations and/or Modifications to any part of SFP’s product, without SFP’s written authorization unconditionally VOIDS the SFP Standard Warranty. Equipment built to customer’s specifications that are later found not to meet customer’s needs or expectations.

  3. Products that have been modified, neglected or poorly maintained, misused, abused or involved in accidents or natural disasters.

  4. Damage occurring during shipment of the product (such claims must be presented directly to the freight forwarder or shipping company).

  5. Damage to the product resulting from improper maintenance or repair, the use or installation of parts and/or accessories that are not compatible with the original intended use of the product, or the failure to follow the product warnings and usage instructions.

  6. Damage or deterioration to the surface finish, aesthetics or appearance of the product.

  7. The labor costs required to remove and/or refit and readjust the product covered by this warranty.

  8. Normal wear and tear to the product.

  9. Or, any products for which the Customer does not follow the warranty procedures outlined above.

  10. The performance of the equipment when used in combination with equipment not purchased, specified, or approved by SFP.

  11. Batteries and other consumable goods.

  12. Wearable items, such as tooling, cables, part harnesses, contacts etc.

  13. The use of any fastener other than the fasteners supplied by the manufacturer with the item.

  14. Any cutting or drilling of any bonded or fastened part or surface of the item.

ADDITIONAL WARRANTY NOTES 

  1. OEM or third-party equipment that is incorporated into SFP equipment is not covered under the applicable SFP Standard Equipment Warranty unless the OEM or Third-Party equipment carries its own limited warranty, in which event the OEM or third-party warranty will apply to such equipment incorporated into SFP equipment. For example and not limitation, motors and drives are OEM products that have a limited OEM manufacturer’s warranty.

  2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by SFP but may be utilized in conjunction with or independently of SFP manufactured equipment shall be covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items.

  3. The SFP Warranty applies to the original purchaser, and is not transferrable. Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED, UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES, IT IS SOLD AS IS AND WITH NO WARRANTY.

SERVICES WARRANTY 

SFP warrants that the services will be performed in a professional manner (the Services Warranty). Notice of a breach of the Services Warranty must (i) specify in reasonable detail, the nature of the claim, and (ii) be received within ninety (90) days from the last day of performance of the services. Upon notice of a breach of the services warranty and SFP determination of the validity of such breach of the Services Warranty, SFP will re-perform the applicable services at SFP’s expense. If after reasonable opportunity SFP is unable to re-perform such services to the reasonable satisfaction of customer, customer may, as its exclusive remedy, obtain a refund of the fees paid to SFP under the applicable order for such services. 

DISCLAIMER OF WARRANTY 

EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, SFP HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL D&V BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF SFP’s LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE SFP EQUIPMENT SOLD TO CUSTOMER AND WARRANTED HEREUNDER, SFP’s PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY SFP FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. THIS WARRANTY AND ANY ACTION RELATED HERETO SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO THE CONFLICTS OF THE LAWS AND PROVISIONS THEREOF.